The Challenge
Balfour Beatty's compliance team processes roughly 400-500 new subcontractor certificates of insurance every month across multiple regional offices. At that volume, small inefficiencies compound fast: certificates landing against the wrong request, renewals stacking up at quarter-end, and limited visibility into what's been requested, received, and approved across offices.
Quarterly renewal periods raise the stakes further. When certificate volume spikes, every manual touchpoint - chasing subcontractors, rechecking documents, reconciling contacts - becomes administrative drag that pulls the team away from keeping projects covered and moving.
The Solution
Constrafor's COI module gives Balfour Beatty a single system of record for subcontractor insurance across all of its regional offices. Certificate requests, submissions, reviews, and approvals happen in one place, with automated notifications keeping subcontractors on track and giving the compliance team live visibility at every step.
Just as important is how the two teams work together. Constrafor runs a true partnership model with Balfour Beatty: regular reviews, shared priorities, and a direct line to product and engineering. Feedback from the compliance team routinely shapes the roadmap, from high-volume workflow improvements to more flexible request management.
The Results
Balfour Beatty's COI process performs at scale: roughly 450 new certificates a month, with most submitted the same day they're requested and approved in about two days on average. Quarterly renewal spikes move through the same streamlined workflow.
Beyond the numbers, the engagement has built a durable partnership: quarterly reviews, dedicated onboarding support as new compliance team members join, and continuous feedback that shapes what Constrafor builds next. As Balfour Beatty's compliance operation grows, the platform grows with it.
