The Challenge
As a construction company managing multiple concurrent projects, M.B. Kahn faced significant challenges in managing Certificates of Insurance (COI) for their subcontractors. Brad Halliday, Vice President of Risk Management at M.B. Kahn, found himself navigating a complex web of communications between contractors and insurance agents.
"COIs have always been a challenge," Brad explained. "There's lots of back and forth communications with contractors and their insurance agents where the COIs were incorrect and had to go back and forth to make corrections. Ultimately, the subcontractors don't speak insurance language like their agents do."
This constant back-and-forth created project delays, increased administrative costs, and amplified risk, pain points that directly challenge a risk manager's core motivations of streamlining compliance and reducing liability
The Solution
After evaluating multiple software options, M.B. Kahn chose Constrafor's COI management solution. What set Constrafor apart wasn't just its technology, but its approach to partnership—going beyond an ‘off-the-shelf solution’ to create an experience that truly worked for M.B. Kahn’s needs. "What stood out was the flexibility and the willingness of Constrafor to engage and listen and their willingness to customize and add features that would solve our specific problems," Brad emphasized.
Constrafor's COI Management module was quickly implemented, providing M.B. Kahn with a centralized platform for tracking certificates, automating expiration notifications, and simplifying communication between all parties, effectively bridging the "language" gap between subcontractors and their agents.
The Results
The move to Constrafor has fundamentally transformed M.B. Kahn's risk management process. By eliminating the data silos that plagued their previous system, the platform provides a single source of truth that enhances both visibility and teamwork. This newfound centralization gives Brad "broader visibility into what folks in the field are seeing" and provides an "extra level of collaboration across the organization," ensuring compliance efforts are no longer siloed. With streamlined workflows and automation significantly reducing the administrative burden, Brad’s team can now move away from time-consuming manual processes to focus on higher-value risk mitigation activities.
Some solutions solve problems. Others transform them into advantages. For M.B. Kahn, Constrafor's COI solution has done exactly that. 'The more Constrafor's software is used, the more benefit we find, because it makes the process more efficient,' said Brad.
