What is the COI Agent?

How the COI Agent Works

Automated detection & extraction: The COI Agent reads your email inbox, recognizes when a certificate of insurance comes in (or when a GC is requesting one) and pulls out every field (policy numbers, coverage limits, expiration dates, additional insureds). No more digging through PDF folders or hunting for a lost certificate.

Smart matching & routing: Once a COI is extracted, the agent matches it to the right project and general contractor automatically, even when the email doesn't spell it out. It compares the certificate against your open insurance requests and attaches it to the correct one so the right COI ends up in the right place without you having to sort it manually.

Expiration tracking & renewal alerts: The agent tracks every certificate against every project's insurance requirements and alerts you before a lapse happens, with enough lead time to actually get the renewal done — so you're not making an emergency call to the broker the day a project halts.

Why Subcontractors Use the COI Agent

• Works with your systems: The COI Agent layers on top of the tools you already use. There's no rip-and-replace. It connects to your email to pull data automatically, whether a COI arrives directly from your broker, an insurer, or a third party.
• Built for construction: The agent is trained specifically on construction workflows, trade-specific operations, and subcontractor financial reality, so it understands the requirements you're actually working with.
• Source-linked & auditable: Every data point the COI Agent surfaces ties back to the original document. You can always verify a policy number, limit, or expiration date and trace it to the source email or file.

Once your inbox is connected, the COI Agent begins identifying, extracting, and routing COIs automatically.

Ready to get started?

You can connect your COI Agent directly on the COI page or from Cru. Check out Connecting Your Email to Cru.