Servicing Manager

Constrafor is a marketplace for the construction industry operating at the intersection of Fintech and Contech. We are an early-stage, VC-funded technology company, based in NYC. The platform growth has been explosive going from 0 to $24M/month in 4 months!

Constrafor is building a world-class team, capable of moving quickly to deliver high-quality technology. Join us on our mission to advance the largest industry globally.

Job Description:

We are looking for a Servicing Manager to lead Constrafor’s construction invoice factoring servicing and collections. This is an opportunity to build a business and refine all aspects of Constrafor’s credit policies. In this role, you will report to the VP of Credit and collaborate closely with the entire team to ensure successful execution of the Credit business strategy.

Roles & Responsibilities:

  • Create and develop an in-house end-to-end servicing and collections system suitable for Constrafor’s credit policies and regulatory compliance standards.
  • Continuously enhance the servicing policy through analysis of portfolio performance, risk management practices and techniques, and the evolution of underwriting guidelines.  
  • Ensure customer satisfaction; communicate with customers on a regular basis in collaboration with internal teams to resolve outstanding servicing issues.
  • Collect and process payments for all parties in the factoring transaction, and organize records of accounts.
  • Minimize charge offs and losses by controlling delinquent payments, utilizing loss mitigation techniques, and/or default management strategies and recovering and disposing of repossessed collateral.
  • Establish external backup servicing providers and collection agencies to incorporate into the company procedure.
  • Build and monitor KPI reports on a regular basis to meet benchmarks and optimize portfolio performance.


  • 4-7 years of loan servicing or commercial lending experience, with accounts receivable related knowledge a strong plus.   
  • Understanding of financial terms, accounting practices, risk metrics, and other relevant credit information.
  • Proficiency in risk management of delinquencies, defaults, and associated recoveries.
  • Customer oriented with strong ability to communicate effectively and continuously with team members or external parties.  
  • Ability to problem solve and quickly learn new skills including those specific to the construction industry.   
  • Self-starter with the initiative and discipline to work independently, learn new skills, and handle multiple responsibilities and priorities.
  • Possess the drive and curiosity needed to work in a lean team and a fast-paced, highly productive entrepreneurial environment.

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Constrafor is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.